Free Returns in North America!
We understand that not all purchases end up being a great fit.
We're happy to accept returns that are unworn outside, undamaged, unaltered, and in its original packaging within 30 days of delivery.
We pay for shipping both ways
Final Sale Items
All shoes purchased during our sales events will be a Final Sale. Refunds will be made in store credit only.
Just have your order number and email ready to begin.
To request a Refund, click here.
To request an Exchange, click here.
**Please note that after an exchange is made, the order will be rendered final sale. Any further requests will only be eligible for additional exchanges or full store credit**
Once we receive your request, we'll be in touch.
- The Vessi Team
Terms and Conditions
Requests submitted after 30-day period will not be accepted.
Returns without original shoebox or damaged packaging will be an additional $5 restocking fee. Please do not tape or write on box.
*Gift cards and items marked as 'Final Sale' are non-refundable.
After an exchange is made, the order will be rendered final sale. Any further requests will only be eligible for additional exchanges or full refund in store credit.
Free Returns are for orders made from Canada and US only.
Orders from countries outside North America will have additional shipping and duty fees.
Kickstarter and Indiegogo purchases: (1) are responsible for return shipping costs (2) will be refunded through PayPal.