Our 90-Day Guarantee
At Vessi, we're not just here to keep your feet dry - we're committed to creating unique, memorable experiences that bring everyone together.
We stand behind our quality and promise. However, even the most carefully worn pair of shoes will eventually show wear and tear with time. Our warranty covers defects in manufacturing, but not damage caused by wear and tear.
If your issue is listed below — you have 90 days from delivery to return them for a brand new pair or full store credit.
Vessi's Warranty covers:
• Waterproof defects
• Manufacturing defects
• Suede rips
• Upper knit separation
• Rubber separation
It does not cover:
• Material failure caused by excessive wear and tear
• Deformation due to direct contact with heat
• Exposure to chemicals
• Improper cleaning care
• Stitching or hardware failure due to being caught, hooked, snagged
• Improper fit (For this, you have 30 days to make a return)
Warranty Claim Process
To start a claim, just follow these easy steps:
1) Fill out this form.
2) Wait for our team to evaluate your photos and request.
3) If a defect is determined, we'll send you a paid shipping label.
4) Send your shoes back to us by dropping them off at the nearest post office.
5) Once we approve your shoes, we'll create an order for your new pair right away.
Please kindly allow up to 14 days process your claim.
**Vessi reserves the right to deny any claims that do not meet our warranty policy requirements.**
We're always happy to help.
You can reach out to us email@example.com if you have any questions or feedback.
- The Vessi Team