Returns in North America
Once we receive your shoes back at our warehouse, we'll inspect the condition of your package. When its conditions are approved, we'll issue your refund back to your account.
Please kindly allow up to 7-10 business days to process.
Don't worry, we'll keep you posted every step of the way.
Returns Outside North America
We recommend sending packages with tracking numbers so that you can see when your package arrives at our warehouse.
We are not responsible for any returns not received by our warehouse shipped without a tracking number.
Final Sale Items
All shoes purchased during our sales events will be deemed a Final Sale item. Refunds will be made in store credit only.
**Please note that after an exchange is made, the order will be rendered final sale — Any further requests will only be eligible for additional exchanges or full store credit**
If you have any questions at all, reach us at firstname.lastname@example.org
- The Vessi Team
Terms and Conditions
Requests submitted after 30-day period will not be accepted.
Returns without original shoebox or damaged packaging will be an additional $5 restocking fee. Please do not tape or write on box.
*Gift cards and items marked as 'Final Sale' are non-refundable.
After an exchange is made, the order will be rendered final sale. Any further requests will only be eligible for additional exchanges or full refund in store credit.
Free Returns are for orders made from Canada and US only.
Orders from countries outside North America will have additional shipping and duty fees.
Kickstarter and Indiegogo purchases: (1) are responsible for return shipping costs (2) will be refunded through PayPal.