Looking for a refund?
If you change your mind, you have 30 days to make a return.
Free returns within North America.
International shipping rates may apply.
Remember to make sure your shoes are:
In original condition
In original box
Final Sale Items
All shoes purchased during our sales events will be a Final Sale item. Refunds will be made in store credit only.
For Canadian orders:
Canada Return Form
For US/International orders:
US/International Return Form
For Kickstarter or Indiegogo,
To request an Exchange instead, click here.
**Please note that after an exchange is made, the order will be rendered final sale. Any further requests will only be eligible for additional exchanges or full store credit**
Once we receive your request, we'll be in touch.
- The Vessi Team
Terms and Conditions
Requests submitted after 30-day period will not be accepted.
Returns without original shoebox or damaged packaging will be an additional $5 restocking fee. Please do not tape or write on box.
*Gift cards and items marked as 'Final Sale' are non-refundable.
After an exchange is made, the order will be rendered final sale. Any further requests will only be eligible for additional exchanges or full refund in store credit.
Free Returns are for orders made from Canada and US only.
Orders from countries outside North America will have additional shipping and duty fees.
Kickstarter and Indiegogo purchases: (1) are responsible for return shipping costs (2) will be refunded through PayPal.